STUDENT GRIEVANCE PROCEDURE

An internal complaints procedure is outlined within the student handbooks; students are requested to follow this procedure first, if possible. If a satisfactory resolution is not reached, students have recourse to external agencies:

 

• State of Michigan Licensing and Regulatory Affairs Commission (LARA). Students may register a complaint regarding distance education with the state using the following link: www.Michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf The ETS license appears on the LARA page, at https://www.michigan.gov/lara/0,4601,7-154-89334_61343_35395_35396-122798--,00.html

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• Michigan Attorney General, Consumer Protection Division. For consumer protection issues, students may contact the Attorney General at PO Box 30213, Lansing, MI 48909-7713.

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• Michigan Department of Treasury, Student Financial Services Bureau.

       o State of Michigan financial aid issues may be addressed to the Bureau at (888) 447-2687 or (517) 373-4897.     

          www.michigan.gov/mistudentaid
       o Issues with Federal Financial Aid may be directed to the Federal 

          Student Aid Ombudsman Group of the U.S. Department of 

          Education and/or the Federal Student Aid Information Center, at

          (800) 433-3243, (800) 4FED-AID, or online at

          www2.ed.gov/programs/fpg/contacts.html

 

Association of Theological Schools (ATS). The Ecumenical Theological Seminary (ETzS) is a member institution of the Association for Theological Schools (ATS), our accrediting agency. ATS maintains accreditation standards, which may be found at www.ats.edu/Standards-Of_Accreditation.

 

Any student with a complaint regarding violation of ATS accreditation standards should contact the Executive Assistant to the President-Academics, who will file the complaint for review by ATS.